Shipping & Returns
Delivery & Orders placed for/during the Holidays
While some exceptions related to order preparation and delivery may have an influence on delays, duly take note of the following information regarding orders placed in December and early January.
Our distribution center will be closed from December 27th do January 7th for the Holiday season as well as our annual inventory update. Consequently, we cannot guarantee that any order placed after December 26th will ship before this closure. Orders that did not ship before the closure of our distribution center will be handled as soon as our operations resume on January 8th in the order in which they have been received.
To make sure you receive your order in time for the Holidays, please take notice of the following reference table that take preparation, pick-up and delivery delays in consideration based on your region:
Express and Priority
|Newfoundland, Nunavut and Yukon||December 10th||December 13th|
|British Columbia||December 12th||December 14th|
|Alberta, Manitoba and Saskatchewan||December 13th||December 14th|
|New Brunswick, Nova Scotia and Prince Edouard Island||December 13th||December 14th|
|Ontario and Quebec||December 14th||December 15th|
It is therefore possible that any order placed after the referenced date, but before the closure of our distribution center, will be shipped. However, we cannot guarantee that you will receive it before December 24th.
Our consumer care teams will not be able to cancel orders, this is the reason why we have added disclaimers in our website headers and upon opening your cart before check-out.
In uncertainty, we invite you to communicate with one of our representatives using our live chat.
Receive free standard delivery on all online orders of $50 or more.
Canada Post (1-9 business days)
Orders above $50: Free
Orders below $50: $10.95 shipping cost
Canada Post (1-4 business days)
$14.95 shipping cost
Canada Post (1-2 business days)
$24.95 shipping cost
La Roche-Posay Canada offers various shipping methods. La Roche-Posay.ca ships to Canadian addresses only.
Orders will be processed in approximately 2 business days.
Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery. An email with a tracking number is sent as soon as the order is posted.
Certain items are considered hazardous materials. These products include aerosols and alcohol-based products such as fragrances, liquid cleansers and toners, etc. These products are required to be shipped by Standard Shipping, due to air transport restrictions and regulations. In the case you have selected such items in your Shopping Bag, standard shipping will be automatically applied to you order at checkout.
100% Satisfaction Guarantee
If for any reason you are not completely satisfied with your La Roche-Posay purchase you may return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.
Unopened and unused
To return an order, print and complete the return form found here, pack the item(s) to be returned, along with the return form in the original package if possible. Returned packages must be returned prepaid, by Canada Post with Expedited parcel, with signature, to:
L’Oréal Canada Returns Department
3500 Douglas-B.-Floreani St, Door 31-32
You can consult your invoice here to help you filling the return form.
If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.
The refund will be issued within 30 days of receiving your parcel. You will receive an email once the refund is completed.
Please feel free to contact us directly by filling out this form. or call 1-888-577-5226 to speak with a Customer Service Specialist Monday through Friday from 9AM to 5PM EST. It will be our pleasure to indicate how to proceed.
We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. Assuming that the item(s) returns to us, a refund will be processed.
We're sorry, but returns or exchanges for purchases made in a La Roche-Posay retail store or partnered retail location may not be returned to laroche-posay.ca. If the item you wish to return was not purchased through laroche-posay.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-888-577-5226 (Monday to Friday from 9AM to 5PM Eastern Time) for assistance.