100% Satisfaction Guarantee
If for any reason you are not completely satisfied with your La Roche-Posay purchase you may return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase.
Unopened and unused
To return merchandise to La Roche-Posay.ca, please follow these easy steps:
Step 1 : Pack the items along with a copy of your invoice
Step 2 : Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:
L’Oréal Canada Returns Department
3500 Douglas-B.-Floreani St, Door 31-32
If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.
The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.
PROBLEMS WITH AN ORDER
Please feel free to contact us directly by filling out this form.
or call 1-888-577-5226
to speak with a Customer Service Specialist Monday through Friday from 9AM to 5PM EST. It will be our pleasure to indicate how to proceed.
We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. Assuming that the item(s) returns to us, a refund will be processed.
ITEMS PURCHASED THROUGH OUR RETAILS PARTNERS
We're sorry, but returns or exchanges for purchases made in a La Roche-Posay retail store or partnered retail location may not be returned to laroche-posay.ca. If the item you wish to return was not purchased through laroche-posay.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-888-577-5226
(Monday to Friday from 9AM to 5PM Eastern Time) for assistance.